How to Manage Your Account & Access Your Tickets

KSE Account Manager

Your KSE Account Manager is where you manage all of your tickets on matchday. Within your account you’re able to bring up your barcodes on matchday as well as transfer, sell, or exchange your Season Ticket seats prior to matches. This is also where you’ll manage your 2025 Season Ticket Payment Invoice and update your accounts contact information, if necessary. Your log in information is your email address that you have on file with us along with the password you created when first signing up for tickets. If you have any questions on any of these processes, please reach out to your Membership Services Executive for assistance.

Accessing Your Tickets on Matchday

We recommend adding your tickets to your mobile device’s Apple Wallet or Google Pay app prior to arriving to DICK'S Sporting Goods Park as there is no WIFI at the stadium. To add your tickets to your mobile device, sign into your KSE Account Manager, click the ‘Season Tickets’ button, select the upcoming match, click on the tickets you will be using and then click the ‘Add to Apple Wallet’ or ‘Add to Google Pay’ button on each ticket. Make sure to add ALL of your tickets to your mobile wallet. Once you arrive on matchday, open your Apple Wallet or Google Pay application and select the match tickets to get scanned!

If you don’t add your tickets to your mobile wallet prior to arriving at the stadium, log in to your KSE Account Manager, select the ‘Season Tickets’ button, select the match and then select the tickets you wish to scan. Once on this screen, a barcode will pop up for each ticket that can be scanned at the gates.

Managing Your Tickets

Once you log in to your KSE Account Manager, click the ‘Season Tickets’ button and then select the match you would like to manage. Once in the match, you will see the ‘Transfer’, ‘Sell’ and ‘Exchange’ options to use. When transferring tickets, select that option and then enter the first and last name and Ticketmaster email of the person you would like to transfer the tickets to. If they have an account, they will get an email to accept the tickets you sent them. If they do not, they will get an email letting them know that you transferred them tickets with a link and instructions to sign up for an account.

Managing Your Payment Invoices

Once you log in to your KSE Account Manager, click the ‘Payment Plans’ button. Here you can see all your Colorado Rapids Invoices (Full Season Invoice, Playoff Invoice, etc.), make a payment (past due or future) on your payment plan and update your credit card information. Please make sure your credit card information is up to date before each scheduled payment plan installment, which occurs on the 15th of each month. Multiple failed payments can result in your Membership being paused or your Membership seats being released.

Updating Your Contact Information

To update/add your home address or payment information on file, click your name/icon in the top right corner of the screen and select the ‘My Profile’ dropdown option. Then click the ‘Edit Address’ or Payment Method ‘Add/Edit’ buttons to edit.

To edit your account information, click the ‘Account Information’ tab and click the ‘www.ticketmaster.com’ link. It will then bring you to your ‘Account Settings’ page on Ticketmaster where you can edit your name, email address and phone number on file. Please keep this information up to date, so you don’t miss any member communication throughout the year!